Shipping policy

At Navdhaara™, we are committed to delivering a seamless and enjoyable shopping experience. Our policies are thoughtfully designed to ensure transparency, convenience, and customer satisfaction.

To ensure secure and timely delivery of your orders, we partner with trusted domestic and international logistics providers including Bluedart, Delhivery, XpressBees, DHL, Aramex, and other reputed courier services.

If you require any assistance, our customer support team is always happy to help.

DOMESTIC & INTERNATIONAL SHIPPING

Shipping Charges

Domestic Shipping (India)

  • Free shipping across India on all prepaid and Cash on Delivery (COD) orders.

International Shipping

  • Shipping charges apply to all international orders.
  • Charges are calculated based on the total weight of the order and destination country.
  • Final shipping costs will be displayed during checkout.

CUSTOM DUTIES & TAXES

International shipments may attract:

  • Import duties
  • Customs charges
  • Local taxes or VAT

These charges vary by country and are the sole responsibility of the customer.

Customers are advised to check their country’s customs regulations before placing an order, as Navdhaara™ does not provide returns, exchanges, or cancellations for international shipments.

Please note:

  • If customs duties are unpaid
  • Or the shipment is refused/undelivered

Navdhaara™ shall not be liable for refunds, exchanges, or return requests.

DISPATCH & DELIVERY TIMELINES

All Navdhaara™ products are handcrafted with attention to detail. Please allow:

  • 4–7 working days for dispatch of domestic and international orders
  • Cod and Prepaid orders

During festive periods, seasonal rush, public holidays, political disruptions, weather conditions, or unforeseen operational circumstances, dispatch timelines may extend by an additional 4–7 working days.

In such cases, customers will be informed via email or phone.

RECEIVING YOUR ORDER

To help us resolve courier-related concerns efficiently, we request customers to follow these delivery guidelines:

  • Record an unboxing video upon receiving the package
  • Take clear photographs with timestamp within 48 hours of delivery

If you receive:

  • A damaged parcel
  • An opened/tampered package
  • Missing products

Please:

  • Do not accept the package if visibly tampered
  • Record a clear video and photographs
  • Email the images/videos along with your Order Number to our support team immediately

This enables us to initiate claims with the shipping partner and resolve the matter promptly.

ORDER PROCESSING

Once an order is placed:

  1. The order enters our processing system
  2. Products undergo quality inspection
  3. Orders are securely packaged
  4. Shipments are handed over to our courier partners

Once dispatched, customers will receive:

  • Tracking details via email and SMS
  • A unique tracking number to monitor shipment status

WORLDWIDE SHIPPING

Navdhaara™ ships to 220+ destinations worldwide.

Shipping availability for your city or country can be checked during the checkout process.

ORDER CANCELLATION POLICY

Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement.

To request a cancellation, please contact us at:

Email: care@navdhaara.com

Customer Support Hours:
Monday to Saturday — 10:00 AM to 6:30 PM IST

Orders that have already entered production or dispatch processing may not be eligible for cancellation.

PAYMENT OPTIONS

We offer multiple secure payment methods for your convenience.

Accepted Payment Methods

Domestic Orders

  • Debit Cards
  • Credit Cards
  • Net Banking
  • UPI
  • eWallets
  • Cash on Delivery (COD)

International Orders

  • Prepaid payments only
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • PayU
  • Other secure international payment gateways

We work with trusted payment providers including Razorpay and PayPal to ensure secure transactions.

CASH ON DELIVERY (COD)

Cash on Delivery is available only for domestic orders.

  • Maximum COD order value: ₹10,000

Navdhaara™ reserves the right to disable COD for certain PIN codes or high-risk orders.

CREDIT NOTES & STORE CREDITS

If a credit note or store credit is issued:

  • It will be sent to your registered email address
  • It can be redeemed only once on the official Navdhaara™ website
  • Credit notes are valid for 3 months from the date of issue

SALE ITEMS POLICY

Products marked as Sale or purchased during promotional events are:

  • Non-returnable
  • Non-refundable
  • Non-exchangeable

HANDCRAFTED PRODUCT DISCLAIMER

Every Navdhaara™ product is handcrafted and may require additional production time due to the intricate artisanal processes involved.

While we strive to dispatch all orders within the committed timelines, occasional delays may occur.

In case of significant delays, Navdhaara™ may choose to offer a full refund at its discretion. However, Navdhaara™ shall not be held legally liable for delays caused due to production timelines, courier disruptions, or circumstances beyond reasonable control.

We sincerely appreciate your patience and support for handcrafted craftsmanship.

CONTACT US

For shipping, payment, cancellation, or order-related assistance:

Email: care@navdhaara.com

Customer Support Hours:
Monday to Saturday — 10:00 AM to 6:30 PM IST